Delays in Transit Follow

In the unlikely event that your order is delayed in transit, you will be notifed by DPD of the delay and in most cases your order will be delivered the following day. This is called a day two delivery. Please note that as delivery dates are not exact and only a preferred date, orders can not be cancelled or refunded as a result of a one day delay in transit. Should you refuse the delivery on day two, your order will be sent for disposal on day three and a refund will not be offered.

If the delay in transit is more than two days, the contents will no longer be at a guaranteed safe temperature so the goods will be returned to us for disposal. In the event of a delay in transit of over two days, we will offer you a fresh replacement order free of charge, or a full refund, whichever you prefer.